Shipping policy

At Vanera, we are dedicated to delivering your orders fast and efficiently. Please take a moment to review our shipping policy.

Order Confirmation: Once your order is placed on our site, you will receive a confirmation email. This email will serve as acknowledgment that we have received your order and are preparing it for shipment.

Order Processing: We process orders fast — in most cases, within an hour of being placed, 7 days a week. Once processed, your order is handed off to our shipping partner, who typically moves the package to their distribution hub within 1–3 days before full tracking updates begin. This quick handoff ensures your wellness essentials are on their way without delay.

Worldwide Shipping: We offer worldwide shipping with an estimated delivery time of 7-15 business days. Please note that delivery times may vary depending on your location, customs procedures, and other factors beyond our control.

Shipping Confirmation: Subsequently, you will receive a shipping confirmation email containing tracking information. This email allows you to monitor the progress of your order in real-time. For added convenience, our website features a dedicated "Track Your Order" page, providing an additional avenue for you to check your order status at any time.

Track Your Order: Visit our "Track Your Order" page on our store to effortlessly monitor the status and whereabouts of your package. We believe in transparency and want to keep you informed every step of the way.

Contact Us: Should you have any questions or concerns regarding your order, please don't hesitate to contact us at support@tryvanera.com Our customer service team is ready to assist you.

Note: While we strive for timely delivery, factors such as customs processes and courier handling may affect delivery times. Vanera is not responsible for any customs fees, duties, or taxes incurred during international shipping.

We appreciate your trust in Vanera and look forward to providing you with an exceptional shopping experience.